Legal
Refund Policy
We want every order to work as described. This policy sets out when we replace an order and when we refund it.
Replacements first
If an order does not match its description or fails on arrival, contact support within the window shown on the product page. Our first remedy is a like-for-like replacement, usually issued the same day.
When we refund
If we cannot supply a working replacement, we refund the amount paid for that item using the original payment method wherever possible.
What is not covered
Issues caused after delivery are not covered: changed credentials, breaching the platform's own terms, sharing access with third parties, or usage patterns that trigger a platform review.
Claims raised after the support window shown on the product page has closed cannot be processed.
How to make a claim
Message us on Telegram (@zvccshop1) or WhatsApp (+1 902-700-0146) with your order reference and a short description of the problem. Most claims are resolved within 24 hours.